Refund policy

Our 30-Day Money-Back Guarantee

We want you to love your Keebos. If it is not right for you, you have 30 days
from the day your order is delivered to return it for a full refund of the
purchase price. This applies to everything we sell, including bundles and
discounted items.

How to start a return

Email us at hello(at)keebos.com with your order number and tell us what you
would like to do. We will reply with return instructions and the return
address. Return postage is not included, and original shipping charges are not
refundable. Please email us before sending anything back, so we can track your
return to your order.

Condition

Items need to come back in resellable condition with all original parts,
including the case, the strap, and any accessories that came in a bundle.
Normal try-on wear is fine. We cannot refund items that are damaged, heavily
used, or missing pieces. Gift cards cannot be returned or refunded.

When you get your refund

Once your return reaches us we inspect it and email you to confirm. Approved
refunds go back to your original payment method within 3 business days of that
email. Your bank or card issuer may take another 5 to 10 business days to post
it to your statement.

Exchanges

Want a different color or a different phone model instead of a refund? Just say
so in your email and we will set up an exchange. Exchanges follow the same
30-day window.

Damaged, defective, or wrong item

If something arrived damaged, stopped working, or is not what you ordered,
email us at hello(at)keebos.com with a photo. We will replace it or refund you
and we cover shipping both ways. This is separate from the 30-day
change-of-mind window.

Orders outside the US

International returns follow the same 30-day window and the same condition
requirements. Return shipping and any customs fees on the return are the
customer's responsibility, and original international shipping charges are not
refundable.

Return address

Keebos LLC
5757 W. Century Blvd., Suite 518-D
Los Angeles, CA 90045
United States

Please email us before sending anything to this address.

Questions

Email hello(at)keebos.com and a real person on our Venice Beach team will get
back to you.