Thank you for visiting Keebos FAQ page! After you read through them and you are still not able to find the answer to your question please email us at hello(at)keebos.com or reach out to our chat on the website, and we will try to get back to you ASAP. 

Where are Keebos shipped from?

We assemble and ship all Keebos from sunny Venice Beach, California. We use eco-conscious, biodegradable packaging with the aim of minimizing our environmental impact

How much and how fast is shipping?

Shipping is free in the US, no matter how much you purchase! We’ll ship out your order quickly–typically the same day, if not the next. Once shipped, you'll have your Keebos within 3-5 days in the US. 

If you need your Keebos even faster, please select priority shipping to receive it in 2-3 days.

For everyone outside the US, we lowered the shipping to only $9.90, and we cover the rest. Shipping usually takes 6-10 days, depending on the destination. 

Do you have my specific phone model?

Keebos are available for every iPhone and most Samsung Galaxy and Google Pixel phones. You can see all available sizes on each product page, in the dropdown that reads “Select your phone model” If you can’t find your phone model/size, then please email us at hello(at)keebos.com - Emily will get back to you ASAP. 

Do you offer any discounts?

Yes! Sign up for our text and email newsletter to get discounts, fun product updates, giveaways and more! Never anything boring! 

Returns? (30-day)

We are so confident that you will like Keebos, that we offer a 30-Day money back guarantee. If you would like to return your case, no worries, we will refund you the full amount once we receive your package. Please reach out to hello(at)keebos.com to start the return process. 


Is the case Magsafe?

Currently, it’s not; we are working on a magsafe version. You can still charge your phone through the wallet if there are no cards in the wallet. 

  • samsung-galaxy-phone-case-with-wallet-and-strap
  • How does the Keebos cardholder pocket keep my cards safe?

    The card holder on the back of your Keebos is a great way to bring just the essentials with you - your phone, an ID, and your credit cards. We designed the cardholder with a sealable side flap. First, insert your card in the main card pocket. Then you fold the cover flap over the cards to ensure your card is completely enclosed in the cardholder.  The cardholder also has an elastic finger strap to help you hold your phone. This is especially useful for bigger smartphones, which are tricky to hold in one hard when taking photos or typing.

Can I charge my phone with the case on? 

Yes, of course, you can use all the functions on your phone just as
you would without the case on your phone. Charging, clicking all buttons, taking photos, etc.

Can I put the Keebos case over my own phone case?

No, because Keebos includes its own protective phone case. So you won’t need another case. If you don’t need the strap for a specific moment, you can just unclip it.

If you want to keep your existing phone case, we also have a universal phone strap that can be attached to any existing phone case. That strap can also be unclipped as needed. 

How do Keebos work? 

Just place your phone into the slim phone case. Then pull the two ends of the strap to tighten the loop according to your preferred length. There's a slim and super convenient wallet on the back of the case for credit cards, IDs and cash.

To get a better understanding you can watch the videos below :)

Is there a place to put my keys with Keebos?

Great question! We also sell key clips are the perfect accessory to our cases (currently, for a discounted rate). You can add them to your cart here.


Can I get the case without the wallet?

Customers love the cardholder wallet for many reasons. It’s sleek, it fits up to 6 cards + cash, and it helps you keep everything in one place when you leave home. The wallet also has an elastic finger strap that helps you hold your phone in one hand. 

If you’re sure you want a case without the wallet, just mention this in the add to cart comments to let us know your preference. We won’t be upset :)

  • Can I take pictures with the case on my phone? (Spoiler alert.. yes!)

    Yes, of course! You can use all the functions on your phone just as you would without the case on your phone. With your phone in a Keebos crossbody case, you’ll be able to access it quickly, which  could help you react more quickly to capture that perfect picture! 

  • Samsung Z Fold3 Crossbody Phone Case

Can I remove the strap? (spoiler alert.. yes)

Yes; for all our new Keebos, you can unclip the strap if you don’t need it. You can also attach different straps to fit your style and preference. You can even swap in our cute wristlets as well.

Keebos vs a traditional phone case?

Decide for yourself :)

I’m not sure if I should buy this case? What if I don’t like it? 

It’s a growing trend to stay handsfree & carefree. Also you will never drop or lose your phone again. You get compliments, and we plant a tree for each purchase. Don’t need the strap for a day? Just unclip it for the time being. Lastly, we’re trusted by magazines like People Mag, Elle and Marie Claire, and stars like Scarlett Johannsen, Eva Longoria, Tori Spelling and many more. If you don’t like it we have a 30-day money back guarantee, so there is no risk for you :)

How does your One-for-One Program work?

For each Keebos phone case you purchase a tree will be planted through a designated 501(c)(3) like One Tree Planted. To find out more about his initiative check out OUR PROMISE page🌲" it links to the wrong page. Please link both links to the new promise page:


I have another question that is not in the FAQ..

Just email Emily from Keebos at hello(at)keebos.com and she will get back to you ASAP.